Four engagements
Different industries, different failure modes, one standard of execution. Open any case for the full intervention.
85% FICO · Falcon Fraud ManagerMulti-Country Program Recovery and Acceleration
Situation
Deployments were averaging six months per go-live at institutions where every week of delay meant a live gap in fraud coverage for millions of active cards. Continuous executive escalations, active contractual penalty exposure, and no replicable delivery model. Each new deployment started from zero.
Intervention
- Established weekly executive war room cadence
- Rebuilt milestone structure and critical path
- Reset governance with clear RACI ownership
- Implemented formal deployment gates
- Eliminated unnecessary dependencies
- Standardized rollout into replicable multi-country template
Results
- Deployment cycle reduced from 6 months to 2 weeks.
- 85% time-to-market reduction achieved within 3 months.
- Executive escalations stabilized. Repeatable global deployment model established.
88% Honeywell Technology SolutionsGlobal Network Infrastructure Consolidation
Situation
A fragmented global network operating under legacy contracts and regional silos across 80,000 employees. Telecom costs were uncontrolled, architecture was outdated, and no unified infrastructure strategy existed.
Intervention
- Consolidated legacy contracts under unified global strategy
- Standardized network architecture across regions
- Modernized infrastructure stack
- Deployed enterprise Voice over IP services
- Coordinated cross-regional execution without service disruption
Results
- 88% reduction in network operating expenses.
- Full modernization of telecom and network stack without service disruption.
- Siloed regions transitioned to coordinated global infrastructure.
99.9% S&P Global · LATAMLATAM Infrastructure Stabilization · 4-Year Tenure
Situation
Siloed data centers and fragmented ownership across McGraw-Hill Education, S&P Platts, Capital IQ, and Bloomberg Businessweek. Inconsistent resiliency standards and no unified governance framework aligned to US oversight.
Intervention
- Consolidated regional data centers
- Standardized governance aligned with US oversight
- Reduced infrastructure duplication across platforms
- Implemented unified reliability framework
- Coordinated LATAM operations under centralized discipline
Results
- 99.9% platform availability achieved and sustained across all financial data brands.
- Resilience posture strengthened across all platforms.
- Operational silos eliminated across regional infrastructure.
5 Mayo Clinic · Google Cloud PSOGenAI Delivery in Regulated Healthcare · Current
Situation
Generative AI delivery at one of the world's top healthcare institutions, where nothing reaches production without clinical-grade evaluation and HIPAA compliance. Five concurrent workstreams spanning clinical AI safety, LLM-powered patient intake, data platform foundations, cloud adoption, and security posture, across Google, Mayo Clinic, and partner teams.
Intervention
- Own delivery across five concurrent GenAI workstreams
- Drive program governance across Google, Mayo Clinic, and partner teams
- Coordinate clinical AI safety and evaluation frameworks
- Align AI Factory and data platform foundations with delivery cadence
- Integrate cloud security posture into every workstream
Results
- Five concurrent workstreams running under one delivery governance.
- Portfolio expanded within the first 60 days of the engagement.
- GenAI delivery operating under clinical-grade evaluation and HIPAA compliance.
Where I have delivered
Enterprise environments supported across healthcare, banking, payments, and global SaaS ecosystems.
What leaders say
Ricardo's tireless efforts to manage the FalconX FIS project were exceptional. He puts tremendous effort and time to ensure the teams get the support needed to keep the project moving.Program sponsor · FICO · FalconX FIS
Ricardo's leadership and professionalism helped the team focus on priority items, and his communication to the account team and client gave a much-needed sense of stability to the effort.Delivery director · Global rollout
I had the opportunity to have Ricardo in my team during the implementation of the Center of Excellence in Latin America. Ricardo proved to be an invaluable resource. I asked him to become our Regional Operations and Infrastructure Director for LATAM.Regional lead · Center of Excellence, LATAM
